Privacy Policy

1. What We Collect

• Account information: email address, business name, and business contact details.
• Call metadata: call time, duration, caller number (where available), routing outcomes, and logs.
• Call content (if enabled by you): recordings, transcripts, and summaries.
• Usage data: pages viewed and feature usage used to operate and improve the Service.

2. How We Use Data

• Provide and maintain the Service, including call handling, transcripts, notifications, and dashboards.
• Customer support, troubleshooting, and security monitoring.
• Billing and account management.
• Improve features, reliability, and quality monitoring.

3. Sharing

We may share data with vendors required to operate Wavys AI, including telephony providers, hosting providers, analytics services, and AI processing services. We do not sell personal data.

4. Customer Responsibilities

You are responsible for complying with applicable privacy, consent, and call-recording laws, including providing any required notices or disclosures to callers.

5. Data Retention

We retain data as needed to provide the Service and as required for legal, billing, and security purposes. You may request deletion of data, subject to lawful retention obligations.

6. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your data. However, no system is 100% secure.

7. Contact

Privacy questions or requests can be sent to support@wavys.ai or through our contact page.